TOURENCY SOLUTIONS LLP

Last Updated: May 30, 2025

This Privacy Policy describes how TOURENCY SOLUTIONS LLP ("Tourency", "we", "us", or "our") collects, uses, and discloses your information when you use our website and services (the "Service"). Our platform is primarily designed for Business-to-Business (B2B) travel solutions.

We are committed to protecting your privacy in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Definitions

Account: A unique account created to access our Service.

Data Principal: The individual to whom the personal data relates.

Personal Data: Any information that identifies a Data Principal under the DPDP Act, 2023.

Data Fiduciary: TOURENCY SOLUTIONS LLP.

Usage Data: Data collected automatically through platform usage.

2. Principles of Data Processing

Lawful, fair, and transparent processing
Purpose limitation
Data minimisation
Accuracy and completeness
Storage limitation
Integrity and confidentiality

3. Information We Collect

3.1 Personal Data

When you register, we may collect:

Email address
Full name
Phone number
Company name & business registration details (GSTIN, PAN, etc.)
Billing address
Payment-related information (processed via secure third-party gateways)

3.2 Usage Data

We may collect IP address, browser type, pages visited, time spent, and device identifiers for analytics and security purposes.

4. How We Use Your Information

To provide and maintain our services
To manage your account
To process bookings and transactions
To contact you regarding updates or support
To improve platform performance and security
To comply with legal obligations

5. Disclosure of Your Information

We may share your data:

With service providers (payment gateways, IT support)
With business partners for travel services
During mergers or business restructuring
With your consent
When required by law

6. Retention of Personal Data

We retain personal data only as long as necessary to fulfil business and legal obligations. Usage data may be retained for analytics and security improvements.

7. Transfer of Personal Data

Your data may be processed in locations where our service providers operate. We ensure appropriate safeguards are in place to protect your information.

8. Your Rights under DPDP Act, 2023

Right to Access your personal data
Right to Correction of inaccurate data
Right to Erasure under applicable circumstances
Right to Grievance Redressal
Right to Nominate another individual

9. Links to Third-Party Websites

Our platform may contain links to external websites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

11. Grievance Redressal & Contact Information

If you have any privacy-related concerns, contact us at:

Company: TOURENCY SOLUTIONS LLP
Email: privacy@tourency.com
Address: 8/8 East Mall Road, LP-119/10/3, Mall Road, Kolkata, West Bengal, India – 700080

Privacy Policy